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Privacy Policy

Viscount Plastics ( Australia ) is committed to protecting the privacy of all individuals. We are bound by the National Privacy principles contained in the Commonwealth Privacy Act and all employees and officers of Viscount Plastics are expected to comply with the Act and this Privacy Policy. This Privacy Policy outlines what personal information we hold, the purpose for which it is held, and how that information is used and disclosed.

What information do we collect:

We may collect personal information though our interactions with those who we do business with, that is our customers, employees (existing and future) and contractor or suppliers to assist us in the provision of our business. The information we will collect will vary depending upon the circumstances but we will only collect information about an individual where there is or there is potential for a business relationship. This may include a person's name, address and contact details.

Do we collect information online?

We collect personal information you provide via our website. This maybe as a result of information you request via our website. This information is collected by us for the purposes of dealing with your request. We may be able to deal with your request without this information. We do not use cookies, tracking or other devices to store your personal information.

How is it used?

We use personal information for the purposes relating to products and services we provide. These purposes include:

Responding to enquires regarding any product or service you have requested
Receiving feedback and dealing with complaints
Processing orders and administering accounts
Providing customer support
Applications for employment
Marketing and promotional activities
Product development and market research
Meeting our regulatory and legal obligations

Do we disclose personal information to others?

We will only disclose personal information to a third party where we have consent to do so or if disclosure is required by law. We may disclose information to related companies of Viscount Plastics, Linpac or Viscount Rotation Mouldings. Consent may be written, verbal or implied from your conduct. By providing your personal information to us or by using our website, you are agreeing and accepting this privacy policy.

What do we do to make personal information secure?

We take all reasonable steps to protect personal information from misuse, loss and unauthorised modification or discloser using physical, electronically and procedural safeguards. We use a range of security measures, such as restricting access only to an authorised user with a valid username and password, firewalls and antivirus software.

As the Internet is not a secure environment we take reasonable efforts to ensure any personal information collected is held securely. E-mails maybe automatically scanned which could result in certain attachments and style of message being held, until authorised and released by our IT administrators. This is purely for IT security purposes and our IT administrators will not access the content of the e-mails once this process is complete.

Is personal information up to date?

We rely on the personal information we hold to be accurate, complete and up to date so we can conduct our business. From time to time, we will ask you to tell us or if we are notified that the information is not accurate, completed or up date, we will take steps to ensure that it is corrected or the changes to the information are noted.

What do we do with personal information when it is no longer needed?

We destroy personal information if it no longer needed for the purposes it was originally collected and we are no longer required by law to retain it, using secure methods to destroy or de-identify it. This includes all hard copy documents and all electronic information.

Do we allow access to personal information?

In most circumstances we allow an individual to access the personal information we hold about them. There may be exceptions to this right so access may be denied where we feel the information available: -

Would reveal information that is commercially sensitive which involves another person,
If we consider your request to be frivolous or vexatious, or
If we are legally entitled to do so.

If we refuse your request, we will provide you with our reasons for the refusal as relied upon under the National Privacy Principles.

We aim to resolve any enquires promptly. We may charge a fee for costs incurred by us in accessing personal information, such as photocopying, administration and postage costs.

What is our procedure for handling privacy enquires?

Any questions or enquires relating to our Privacy Policy, practices or procedure including access to personal information or amendment to information should be directed to: -

The Privacy Officer
Viscount Plastics ( Australia ) Pty Ltd
Level 1, 693 Burke Road
Hawthorn East VIC 3123

Telephone: 03 9811 1666

Click to visit the Linpac website

Viscount Plastics